Q: How do I sign up?

Call our toll free # 1(866) 981-9769

Send us an email

Q: How are disputes resolved?

By Phone

Call our toll free # 1(866) 981-9769

By E-Mail

Send us an email to

By Support Ticket

Log into the QuickStream Customer Portal.

Go to tickets, and create a ticket.

The Commission for Complaints for Telecom and TV Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at or call toll-free at 1-888-221-1687.

Q: What is a gigabyte?

Some examples of what approximately 1 gigabyte of data could include:

  • About 1.5 hours of standard definition Netflix
  • About 25 minutes of Netflix @ 720p
  • About 15 minutes of Netflix @ 1080p
  • About 10-12 hours of online gaming (Xbox Live, PS3/PS4, WII).
  • About 95,000 emails (no attachments – text only).
  • About 17 hours of streaming audio (128kbps quality).

What happens if you need a little more?

There might be months when you exceed the amount included in your package. The most common reasons for increased data usage are:

  • Social Media ie. Facebook, Twitter, Instagram
  • Streaming video ie. Netflix, Kodi, Crave
  • Peer to peer file sharing programs used to download movies and music
  • Computer hackers
  • Viruses

If you exceed the usage included in your package, don’t worry

You have a few options:

  • Upgrade to the next package level
  • Maintain current plan and pay for each gigabyte over your plan’s amount
  • Monitor your monthly usage with our online monitoring tool!

Q: How do I get support?

Call our toll free # 1(866) 981-9769

If you do not reach an attendant please leave a message informing us of the issue and we will do our best to rectify it as soon as we can. Messages are monitored 24/7

Send us an email

Q: Can we expect downtime?

Some downtime is inevitable, some company’s claim better then 99% up-time. We all know that’s not true. Quickstream strives to maintain a minimum of 98-99% up-time and works diligently when issues do arise to resolve them as quick as possible.

Q: How much are overages?

Overages are charged @ $1.00/G